Providence Digital Innovation Jobs

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Providence Health & Services Principal Technical Product Manager (ML/AI) in Washington


Providence is calling a Principal Technical Product Manager to one of our locations in Washington, Alaska, Oregon, Montana, California, New Mexico, or Texas.

Providence is one of the largest not-for-profit health systems in the United States.

At Providence, we use our voice to advocate for vulnerable populations and health care reforms. We pursue innovative ways to transform health care by keeping people healthy, and making our services more convenient, accessible and affordable for all. In an increasingly uncertain world, we are committed to high-quality, compassionate health care for everyone—regardless of coverage or ability to pay. We help people and communities benefit from the best health care model for the future, today.

The Digital Innovation Group (DIG) at Providence is a small but mighty product development and incubation team. We build next-gen tools that give patients convenient and easy access to health care anywhere, anytime.

DIG is both a healthcare startup and a technology/product incubator. Our team gathers market data on effective solutions in the health care space and then builds out a product line with the latest and greatest technology. When market maturity hits, DIG enables the product to spin out as its own company. It is a unique mix of venture capitalists, digital strategists, marketing acumen, product development and engineering all in one group nestled inside one of the largest health systems. We set the pace for other health care organizations on how to conceive, engineer and launch effective health care solutions. Recently funded DIG startups include DexCare and Xealth.

We require your expertise and passion to bring our next set of products to life. We are currently in the initial stages of incubating ideas related to virtual health assistants including triage, symptom pursuit and care navigation using ML and NLP. Additionally, we are pursuing personalized digital engagement for wellness. Success means you will have the opportunity to join future startups on the ground floor.

This is a remote work opportunity in the US with occasional travel expected to Vancouver BC or Seattle WA.


We are seeking a Principal Technical Product Manager who will be a vital leadership role for the Digital Innovation Group at Providence and reports to senior director of product development. Key goals and accountabilities are:

  • Understand complex customer problems and how these can be translated into solutions.

  • Use your data-driven, business-informed mindset to define and deliver the product with a high degree of complexity that have broad cross-organizational impact.

  • Make appropriate tradeoffs between customer goals and the product experience

  • Clearly communicate product’s long-term vision, goals, and product strategy to drive alignment across the team and other stakeholders.

  • Possess a strong program management background, experience leading medium to large projects, and a well-rounded technical background in modern software development such as web, mobile, distributed systems, and machine learning.

  • Thrive and succeed in an entrepreneurial environment, and not be hindered by ambiguity or competing priorities.

In this position you will have the following responsibilities:

  • Drive product definition, strategy, and long-term vision for healthcare smart assistant product vertical.

  • Identify the biggest problems and drive new feature development from start to finish.

  • Run user research, usability studies, data-driven experiments to inform product direction.

  • Build, measure, and iterate rapidly.

  • Consistently integrate behavior data and customer feedback into key product decisions.

  • Communicate product plans, benefits and results to all audiences - within teams, company, to users, press etc.

  • Build deep relationships with executives and stakeholders across organizations to advocate for and maximize the value of the products you own.


Required qualifications for this position include:

  • BS in one of the following disciplines: Computer Science, Software Engineering, Computer Engineering, Mathematics, or other related scientific or engineering fields.

  • 6 years in Product Management at a technology company, ideally working on products with ML/AI at its core.

  • Experience building cross-platform experiences (native, mobile web, desktop).

  • Experience delivering impactful products and features that are heavily informed by data as well as user research.

  • Demonstrated ability to solve complex problems by crafting customer-first solutions and thinking from first principles.

  • Strong data driven problem solving skills.

  • Experience influencing the Executive Team members on key strategy and cross-functional initiatives.

Preferred qualifications for this position include:

  • Master’s degree in one of these disciplines is preferred.

  • Healthcare experience is a plus.

  • 10 years experience in software industry

About the department you will serve.

Providence Shared Services provides a variety of functional and system support services for our Providence family of organizations across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.

We offer comprehensive, best-in-class benefits to our caregivers. For more information, visit

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Non-Clinical Lead/Supervisor/Manager

Location: Washington-Seattle

Other Location(s): Montana, Oregon-Portland, California, New Mexico, Oregon, Washington-Redmond, Washington, Texas, Alaska, California-Irvine

Req ID: 307430