Providence Digital Innovation Jobs

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Providence Health & Services Web Analytics Analyst in Seattle, Washington


Providence St. Joseph Health is calling a Web Analytics Analyst to our location in Seattle , WA.

We are seeking a Web Analytics Analyst in Seattle, WA to use their strong data analysis skills and problem-solving capabilities to drive our business forward. You will be responsible for web analytics across all our patient facing websites from a high level (Is this feature working? Where do users drop off? Are our business goals being met?) to low level execution (What data is needed to help the business? What's the best way to implement tags and ensure data quality?). The Senior Analytics Manager will work through the entire product development process contributing to the business thinking, business requirements, experiments, our tagging and reporting strategy. In a nutshell, you will be responsible for providing actionable reports to our business stakeholders through excellent storytelling, analytics prowess, and contributing to the building of our analytics infrastructure and platform.

You'll be surrounded by a team of people who have transformed industries and have come to Providence to transform health care delivery. You will have the best of both worlds- the exhilaration of an incubation organization paired with the resources and security of an industry healthcare leader. As employees of the Providence Digital Innovation Group, we passionately serve the people of our community. We are dedicated to removing obstacles that limit access to quality health care and enabling people to live healthier lives.

In this position you will have the following responsibilities:

  • Anticipate, identify, and solve critical business problems through the collection of data and steering the business to make data driven decisions.

  • Understand the product design roadmap and nuances of design implementation in order to track efficacy of design decisions. Empower the product design team to develop solutions that solve users' needs.

  • Specify how key business metrics are defined so the team can evaluate the success of the business, the team and new features.

  • Decide what instrumentation data should be collected.

  • Data Integrity, Accuracy, and Tagging Strategy

  • Communicate any potential data discrepancies and/or reporting downtime, including specific root cause, steps to resolution, and resolution date to key stakeholders

  • Create tagging specifications for web and mobile platforms including how and where tags should be located

  • Develop key process documentation for tag strategy and implementation processes

  • Regularly audit our current tools and determine improvements to tagging and reporting

  • Insights and Reporting

  • Visualize key metrics on an ongoing basis. Segment those metrics by audience types

  • Create data visualization and dashboards using common industry tools

  • Find actionable insights and make product recommendations through funnels and cohort analysis, long-term trends, and user segmentation

  • Architect technical solutions for new and existing reporting processes based on technical requirements

  • Provide insights and actionable recommendations for business stakeholders based upon deep analysis and alignment with business goals

  • Partner closely with product design and user research to provide insights that guide design decisions

  • Combine results of experiments and product launches to show how product teams have impacted KPIs

  • Identify and explain to team members findings that are correlated vs causal

  • Develop conclusions, based on data, and drive actionable guidance on the human perspective into the product vision

  • Configure, maintain and support dashboards with integration between:

  • websites

  • mobile applications

  • 3rd party applications such as CRM, ERP, SEM, PPC, CDP, Marketing Automation platforms, etc.

  • Work with insight manager enhance reporting and analysis efforts through automation

  • Participate in and help drive insight around key business drivers of digital transactions

  • Partner with other internal teams to wrangle data that brings new capabilities and insights to the Marketing discipline


Required qualifications for this position include:

  • Bachelor's degree in computer science, information technology, data analytics, statistics or equivalent

  • 3 years web analytics experience

  • EPIC certificate within 90 days

  • PIWIK cert within 30 days

Preferred qualifications for this position include:

  • Master's degree in computer science, information technology, data analytics, statistics or equivalent

About the department you will serve:

Providence Strategic and Management Services provides a variety of functional and system support services for all eight regions of Providence Health & Services from Alaska to California. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.

We offer a full comprehensive range of benefits - see our website for details

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence Health & Services is a not-for-profit Catholic network of hospitals, care centers, health plans, physicians, clinics, home health care and services guided by a Mission of caring the Sisters of Providence began over 160 years ago. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Non-Clinical Lead/Supervisor/Manager

Location: Washington-Seattle

Req ID: 251995