Providence Digital Innovation Jobs

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Providence Health & Services Senior User Experience Designer in Seattle, Washington


The Digital Innovation Group (DIG) at Providence Health & Services is a small but mighty product development and incubation team that is building next-gen tools that give patients convenient and easy access to healthcare virtually anywhere, anytime.

We are seeking a User Experience (UX) Designer in Seattle, WA to be responsible for leading the team in creating intuitive and innovative user experiences for websites and digital products. The Sr. UX Designer will work across the user experience domain, including research (user interviews, ethnography, persona development), design (sketching, group ideation, information architecture, interaction design, prototyping), documentation (wire framing and specification writing), and user testing.

In this position you will have the following responsibilities:

  • Will work closely with the product management and product marketing team to identify user needs and goals.

  • Contribute to the creation and adoption of agile UX processes, interacting with both product management and product development teams, leading agile retrospectives, showcases and planning meetings as needed.

  • Effectively translate business requirements into product requirements that create real and enduring value, evidenced by lasting relationships with our consumers.

  • Communicate up, and around creating visibility into project goals, risks, progress, and successes.

  • Lead the user experience team to create and communicate interaction and UX design decisions in the most appropriate forms, from user stories, to wireframes to high fidelity prototypes.

  • Develop and maintain design mockups, user flows, wireframe, detailed specifications and other design documents as needed.

  • Prototype concept designs and validate design direction with appropriate user and stakeholder input.

  • Plan and attend a wide range of user-centered research projects including usability testing, contextual and stakeholder interviews.

  • Work closely with development team to deliver a phenomenal user experience.

  • Present and rationalize design strategy and decisions to diverse audiences through written reports and oral presentations.


Required qualifications for this position include:

  • Bachelor’s degree or equivalent combination of workplace experience, education and/or training is required.

  • 3 years’ experience in a leadership role with emphasis in web and mobile experience design.

  • Experience in planning and conducting usability research.

  • Demonstrated experience with implementing user interface design best practices and guidelines in websites and/or production software.

  • Ability to transfer user research into simple, intuitive user interfaces and experiences.

  • Demonstrated knowledge of web accessibility principles and experience in building for web accessibility.

  • Demonstrated knowledge of a variety of user experience testing methodologies including usability testing, A/B testing, focus groups, and surveys.

  • Strong analytical skills and data-driven thinking. Must possess ability to analyze and present data and research with credibility.

  • Superb judgment, problem solving, and cognitive skills. Demonstrated ability to define, develop, and analyze performance measures and metrics.

  • Ability to study, understand, adapt and respond effectively to a changing health care environment, as well as to understand and align with an organization, its structure and priorities.

We offer:

  • A small but growing team - we’re good at what we do and enjoy working together.

  • Autonomy and respect from day one

  • An environment that is scrappy, flexible, and values tenacity

  • Great pay

  • Generous vacation, benefits, flexible work, and matched 403b

  • The best tools money can buy

What else:

You’ll be surrounded by a team of people who have transformed industries and have come to Providence to transform health care delivery. You will have the best of both worlds- the exhilaration of an incubation organization paired with the resources and security of an industry healthcare leader.

What drives us:

As employees of the Providence Digital Innovation Group, we passionately serve the people of our community. We are dedicated to removing obstacles that limit access to quality health care and enabling people to live healthier lives.

We offer a full comprehensive range of benefits - see our website for details

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence Health & Services is a not-for-profit Catholic network of hospitals, care centers, health plans, physicians, clinics, home health care and services guided by a Mission of caring the Sisters of Providence began over 160 years ago. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Information Technology

Location: Washington-Seattle

Req ID: 220577