Providence Health & Services Senior Technical Program Manager in Seattle, Washington


The Digital Innovation Group (DIG) at Providence St. Joseph Health is a small but mighty product development and incubation team that is building next-gen tools that give patients convenient and easy access to healthcare virtually anywhere, anytime.

We are seeking a Senior Technical Program Manager in Seattle, WA to be responsible for managing the entire lifecycle of a complex cross-functional technical program with considerable impact. Your program may focus on a single product in a critical business area or you may work more broadly, managing larger initiatives that span different regions in our organization.

You perform all duties in a manner that promotes Providence mission, values, and philosophy. In all aspects, you serve as a role model for the values and mission of the organization.

In this position you will have the following responsibilities:

  • Establish strategies for achieving individual or team goals which balances big-picture concerns with day-to-day activities

  • Create and maintain a close relationship with Digital Innovation customers, and be a trusted advisor in developing/delivering multi-system solutions for end users and/or the enterprise

  • Own all system launch plans, ensuring effective and timely coordination and collaboration with all internal teams, as well as stakeholders outside of Digital Innovation, including but not limited to clinical, operational, compliance, and financial areas

  • Define the program (mission, vision, tenets), set objectives, analyze data, drive improvements to metrics, and influence resource allocation

  • Gain a deep understanding of all systems and applications related to your program space, with particular focus on the patient-facing and provider-facing applications in Epic’s electronic health records system (EHR), and use this knowledge to identify and address gaps in problem understanding and/or solution design.

  • Actively recruit, mentor and develop others


Required qualifications for this position include:

  • BS in one of the following disciplines: Computer Science, Software Engineering, Computer Engineering, Mathematics, or other related scientific or engineering fields.

  • 9-10 years of relevant industry experience shipping consumer-facing and/or enterprise software and have delivered solutions end to end.

Preferred qualifications for this position include:

  • Master’s degree in Computer Science, Software Engineering, Computer Engineering, Mathematics, or other related scientific or engineering fields.

  • Healthcare experience

  • PMP Certification

  • Track record of successfully tackling ambiguous problems, proactively identifying issues, managing risks and mitigating them, ensuring that these do not become a roadblock impeding on-time delivery of the project

  • Skillful at using data to make recommendations, communicating conclusions clearly and concisely to all stakeholders for rapid and effective decision-making

  • Able to effectively bring technical and non-technical stakeholders together for effective communication – bridging the “understanding” gap based on ability to translate tech to non-tech and vice versa

  • Ensures that cross-functional teams (spanning technical / non-technical stakeholders) set realistic target dates through complete understanding of all problem aspects and solution implications during the design / estimation process

  • Creates predictable process paths for large and/or complex efforts.

  • Quick learner who gains end-to-end understanding in key areas on which program/product depends.

  • Ability to communicate effectively across a diversity of functional areas (e.g., legal, regulatory, finance, PR, external industry groups, etc.) regarding the project’s progress, outcomes, issues, blockers, risks, risk mitigation

We offer:

  • A small but growing team - we’re good at what we do and enjoy working together.

  • Autonomy and respect from day one

  • An environment that is scrappy, flexible, and values tenacity

  • Great pay

  • Generous vacation, benefits, flexible work, and matched 403b

  • The best tools money can buy

What else:

You’ll be surrounded by a team of people who have transformed industries and have come to Providence to transform health care delivery. You will have the best of both worlds- the exhilaration of an incubation organization paired with the resources and security of an industry healthcare leader.

What drives us:

As employees of the Providence Digital Innovation Group, we passionately serve the people of our community. We are dedicated to removing obstacles that limit access to quality health care and enabling people to live healthier lives.

We offer a full comprehensive range of benefits - see our website for details

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence Health & Services is a not-for-profit Catholic network of hospitals, care centers, health plans, physicians, clinics, home health care and services guided by a Mission of caring the Sisters of Providence began over 160 years ago. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Information Technology

Location: Washington-Seattle

Req ID: 210684