Providence Digital Innovation Jobs

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Providence Health & Services Principal User Experience Designer in Seattle, Washington


The Digital Innovation Group (DIG) at Providence St. Joseph Health is a small but mighty product development and incubation team that is building next-gen tools that give patients convenient and easy access to healthcare virtually anywhere, anytime.

We are looking for a Principal User Experience (UX) Designer in Seattle, WA to be responsible for leading the product development team in creating intuitive and innovative user experiences for websites and digital products. The Principal UX Designer will work across the user experience domain, including research (user interviews, ethnography, persona development), design (sketching, group ideation, information architecture, interaction design, prototyping), documentation (wire framing and specification writing), and user testing.

In this position you will have the following responsibilities:

  • Set vision for, and deliver outstanding digital experiences across channels for specific products while solving for some of the most complex problems in digital health.

  • Expertly translate business requirements into product requirements that create real and enduring value, evidenced by lasting relationships with our consumers.

  • Lead in the creation and adoption of agile UX processes, and initiatives for improve UX team design processes.

  • Lead the development and maintenance of design mockups, user flows, wireframe, detailed specifications and other design documents as needed.

  • Prototype concept designs and validate design direction with appropriate user and stakeholder input.

  • Plan and attend a wide range of user-centered research projects including usability testing, contextual and stakeholder interviews


Required qualifications for this position include:

  • Bachelor’s Degree.

  • 10 years’ experience in a leadership role with emphasis in web and mobile experience design.

  • Mastered and mentoring in at least one of visual design, interaction design, information architecture, proficient in all.

  • Demonstrated experience with creating user interface design best practices and guidelines in websites and/or production software.

  • Ability to transfer user research into simple, intuitive user interfaces and experiences.

  • Demonstrated knowledge of web accessibility principles and experience in building for web accessibility.

  • Demonstrated knowledge of a variety of user experience testing methodologies including usability testing, A/B testing, focus groups, and surveys.

  • Strong analytical skills and data-driven thinking. Must possess ability to analyze and present data and research with credibility.

  • Superb judgment, problem solving, and cognitive skills. Demonstrated ability to define, develop, and analyze performance measures and metrics.

  • Strong ability to understand, adapt and respond effectively to a changing health care environment, as well as to understand and align with an organization, its structure and priorities.

  • Demonstrated ability to coordinate and facilitate teamwork with multidisciplinary groups.

  • Responsive service orientation - positive "can do" approach to initiatives, problems and solutions.

  • A demonstrated track record of being a change agent, leaving every team and process better than you found it.

Preferred qualifications for this position include:

  • Master’s degree in Human-Centered design and engineering or equivalent

We offer:

  • A small but growing team - we’re good at what we do and enjoy working together.

  • Autonomy and respect from day one

  • An environment that is scrappy, flexible, and values tenacity

  • Great pay

  • Generous vacation, benefits, flexible work, and matched 403b

  • The best tools money can buy

What else:

You’ll be surrounded by a team of people who have transformed industries and have come to Providence to transform health care delivery. You will have the best of both worlds- the exhilaration of an incubation organization paired with the resources and security of an industry healthcare leader.

What drives us:

As employees of the Providence Digital Innovation Group, we passionately serve the people of our community. We are dedicated to removing obstacles that limit access to quality health care and enabling people to live healthier lives.

We offer a full comprehensive range of benefits - see our website for details

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence Health & Services is a not-for-profit Catholic network of hospitals, care centers, health plans, physicians, clinics, home health care and services guided by a Mission of caring the Sisters of Providence began over 160 years ago. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Information Technology

Location: Washington-Seattle

Req ID: 220566