Providence Digital Innovation Jobs

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Providence Health & Services Director of Product Development in Seattle, Washington


The Digital Innovation Group (DIG) at Providence St. Joseph Health is a small but mighty product development and incubation team that is building next-gen tools that give patients convenient and easy access to healthcare virtually anywhere, anytime.

We are looking for a Director of Product Development in Seattle, WA to have end to end responsibility for a strategic initiative. The position reports to the Vice President of Digital Products and must establish and maintain effective working relationships with management and staff at all levels in Providence Strategic and Management Services (PSMS), as well as with other Providence Health & Services staff, the Providence Health Plan, vendors, agents, etc.

Responsibilities for this position include:

  • Build and maintain relationships with a large network of technical and non-technical stakeholders in the organization, bringing your curiosity and intelligence to understand their world, and identify hard problems appropriate for digital solutions

  • Manage the Technical Program Management team members in an inspirational manner that ensures their success. Comprehensive performance management of the team including hiring, training, active coaching and setting aggressive and realistic objectives.

  • Work closely with engineering leadership to engage, motivate, and lead the team towards successful product delivery. Work closely with engineering across the product lifecycle to document the user journeys in collaboration with the Product Management and Design team, evaluate alternative product and technical solutions to build and operate the platform. Ensure engineering team is delivering fixes and features that are prioritized by the Product team. In partnership with Engineering, you provide combined leadership in pushing and maintaining agile development best practices.

  • Manage planning, prioritization, specification, acceptance and education processes for all products and product features. Develop, present and defend the business case and product feature set for new project proposals.

  • Partner with Product Management, Design, and engineering leadership to identify opportunities and quantify the business case for new projects. Working with multiple stakeholders, prioritize product initiatives focused on growth, usage, and revenue.

  • Understand and translate market requirements with substantiated customer/market feedback to support the product definition plus internal alignment on engineering team capabilities.

  • Drive experimentation (i.e. A/B testing): identify areas for improvements, define methodology and technical requirements and drive experiments to optimize testing platform.

  • Evaluate complementary internal and 3rd party products for existing market fit, investment required, opportunity cost, and potential revenue stream to determine priority within existing roadmap.


Required qualifications for this position include:

  • Bachelor’s degree.

  • 15 years’ experience of relevant industry experience (product/program management, product planning/strategy), shipping consumer facing and/or enterprise software, and have delivered solutions end-to-end.

Preferred qualifications for this position include:

  • Master’s degree

  • Outstanding ability to employ a hypotheses-driven approach to tackle complex problems

  • Excellent track record of driving high-impact results

  • Strategic mindset and a demonstrated ability to see and act within the bigger picture

  • Track record of effective communication with leaders up to 3 levels above and ability to present options and their inherent tradeoffs so that decisions can be made quickly and effectively

  • Skillful at building consensus and making thoughtful, data-driven recommendations for project / program prioritization, solution design, issue management, risk identification and mitigation

  • Must possess excellent business judgment, strong written and oral communication skills, and a practical, common sense approach to getting things done.

  • Masterful at cross-functional communication to ensure all non-technical stakeholders have everything needed to collaborate effectively with technical teams

  • Proven “radar” for recognizing when a given problem or solution needs additional guidance or knowledge available from other technical or non-technical experts in the organization

  • Strong experience delivering solutions that delight customers and stakeholders and deliver on the intended value proposition; similarly, experience with helping stakeholders understand when / why a given solution will not deliver the value / results envisioned.

  • Recognized thought leader with regard to program management best practices, staying abreast of evolving methodologies in other organizations and the industry as a whole, and bringing this awareness / knowledge to the groups you work with

  • Active involvement with mentoring product managers and technical program managers at all levels, participating in performance reviews and promotion decisions

We offer:

  • A small but growing team - we’re good at what we do and enjoy working together.

  • Autonomy and respect from day one

  • An environment that is scrappy, flexible, and values tenacity

  • Great pay

  • Generous vacation, benefits, flexible work, and matched 403b

  • The best tools money can buy

What else:

You’ll be surrounded by a team of people who have transformed industries and have come to Providence to transform health care delivery. You will have the best of both worlds- the exhilaration of an incubation organization paired with the resources and security of an industry healthcare leader.

What drives us:

As employees of the Providence Digital Innovation Group, we passionately serve the people of our community. We are dedicated to removing obstacles that limit access to quality health care and enabling people to live healthier lives.

We offer a full comprehensive range of benefits - see our website for details

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence Health & Services is a not-for-profit Catholic network of hospitals, care centers, health plans, physicians, clinics, home health care and services guided by a Mission of caring the Sisters of Providence began over 160 years ago. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Health Care

Location: Washington-Seattle

Req ID: 227795