Providence Health & Services Director of Marketing Automation in Renton, Washington

Description:

The Digital Innovation Group (DIG) at Providence Health & Services is a small but mighty product development and incubation team that is building next-gen tools that give patients convenient and easy access to healthcare virtually anywhere, anytime.

We are seeking a Director of Marketing Automation in Renton, WA to be responsible for launch impactful marketing automation strategies and campaigns to increase Acquisition of new PSJH customers and maximize Customer Lifecycle Value for existing PSJH customers. The Director will hire, lead and develop a team of marketers whose focus is to ensure we have highly targeted, personalized messages in digital/performance marketing channels. Additionally, s/he will lead and interface cross-functionally with various teams, to include Business Management, Digital, Media, Marketing, Clinical Services, as well as external agencies.

The role is perfect for a smart, process-oriented digital marketer who’s passionate about managing and optimizing the digital journeys of customers and how they interact with brands. You will be responsible for designing data-driven, lifecycle frameworks and executing customer-facing programs to increase customer engagement. You will create complex experiments, analyze results, and structure scalable programs across multiple channels (both online and offline). You must be able to work at the strategic level (generating bold and innovative ideas for growth) and at the tactical level (managing team to deliver on program performance, analyzing traffic data, and solving problems).

In this position you will have the following responsibilities:

  • Evangelize our adopted Marketing Automation platform (Eloqua). Develop best practices and training, and work side by side with your marketing managers to achieve 100% adoption, and ensure that everyone is using marketing automation to its full potential.

  • Provide thought leadership on industry best practices and how marketing automation practices and tactics can be employed in the Healthcare industry to drive results.

  • Create and manage a rolling 12-month cross-channel marketing automation plan with segment-level strategies

  • Provide both business and technical leadership and provide direction to business, CRM team and tech partners on technical requirements issues associated with business problems and/or projects

  • Partner with cross functional teams to ensure effective definition, prioritization and alignment of marketing and product strategies into CRM capabilities.

  • Supervise in-house Email and Marketing Automation teams and help employees grow. Ensure the ongoing training and development of direct reports. Develop and mentor staff through on-boarding, open communication, training and development opportunities and performance management processes.

  • Increase lifetime value and reduce churn by engaging customers with the most targeted, relevant, and personalized content at each stage of the customer lifecycle.

  • Ensure continual optimization of each program to drive results versus forecast on a weekly, monthly and annual basis. Oversee efforts to ensure optimal allocation of the weekly budget investments in each program.

  • Develop budget and forecasts for all marketing automation channels (email, direct marketing and mobile), and be accountable for delivering against business goals and objectives.

Qualifications:

Required qualifications for this position include:

  • Bachelor’s Degree in Marketing, Business or equivalent education/experience

  • 9 years of marketing experience in areas including email, marketing automation, CRM, loyalty/rewards, push, direct mail, customer segmentation, and promotions in a B2C environment.

  • 7 years’ experience with managing and improving the execution of CRM. Customer Lifecycle or Direct Marketing experience using CRM tools with proven track record in a complex business environment.

  • 5 years’ experience running a marketing automation tool like Oracle Eloqua, Responsys, Adobe Campaign etc.

  • 5 years team management experience, including hiring and growing high performing teams.

Preferred qualifications for this position include:

  • Master’s Degree in Marketing, Business or equivalent education/experience

We offer:

  • A small but growing team - we’re good at what we do and enjoy working together.

  • Autonomy and respect from day one

  • An environment that is scrappy, flexible, and values tenacity

  • Great pay

  • Generous vacation, benefits, flexible work, and matched 403b

  • The best tools money can buy

What drives us:

You’ll be surrounded by a team of people who have transformed industries and have come to Providence to transform health care delivery. You will have the best of both worlds- the exhilaration of an incubation organization paired with the resources and security of an industry healthcare leader.

We offer a full comprehensive range of benefits - see our website for details

http://www.providenceiscalling.jobs/rewards-benefits/

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence Health & Services is a not-for-profit Catholic network of hospitals, care centers, health plans, physicians, clinics, home health care and services guided by a Mission of caring the Sisters of Providence began over 160 years ago. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Information Technology

Location: Washington-Renton

Req ID: 213694